QIC Europe provides capacity to Managing General Agents responsible for issuing policies to policyholders indirectly. For all queries regarding policies, please contact the relevant MGAs.
When we receive your complaint, we will acknowledge it promptly and where business is underwritten by us directly, we will investigate and provide a final written response as soon as possible but no later than 15 days of the complaint being made.
Where business is underwritten on our behalf by a Coverholder or other such representative, as will be apparent from your policy documentation, we will refer the matter to the Coverholder or other such representative who will provide a final written response within 15 days. If a response cannot be provided within 15 days, you will be informed about the causes of the delay and advised when the investigation is likely to be complete.
For complaints arising on business written in the UK, the request for an independent review should be made to the Financial Ombudsman Service in the UK:
The Financial Ombudsman Service
Harbour Exchange Square
London, E14 9SR
Should you continue to remain dissatisfied with the response or do not receive a final response within 15 days, you have the opportunity to ask for an independent review of your complaint by contacting the Office of the Arbiter for Financial Services at the following address:
Office of the Arbiter for Financial Services
St Calcedonius Square
Floriana FRN 1530
Complaints - Italy